Our approach

We will:

• aim to meet your expectations and then exceed them
• agree, with you a plan and a budget for each work assignment you place with us
• monitor progress, so that we can discuss and agree with you any departure from our plan and/or budget as soon as possible
  

Communication

To ensure that you receive an efficient level of service from us, we will:

• respond to any telephone call from you within one working day and reply to your correspondence (whether received by post, fax or e-mail) within three working days of receipt
• handle all your enquiries courteously and confidently
• see to it that you have direct access during working hours to the member of our staff managing your work assignment
• communicate with you in a clear and concise manner
• respect your need for confidentiality
  

Adding value

To ensure that we provide you with added value, we will:

• keep you informed about the progress of your work assignment
• discuss with you, where appropriate, new ideas for your business

Quality assurance

Because we believe quality service matters, we will:

• review your work assignment before it is completed so that we can make sure that we have done all that we said we would do
• on completing your work assignment, review our performance and carry out an appraisal of the members of our staff who have been working with you

Cost effective service

We will:

• provide you with a value for money, cost effective and efficient service